Dashboard Overview

Why the Dashboard Matters

The Syllecta dashboard is where your team manages API keys, webhook settings, recent event activity, and usage counters. Keeping this panel open during launches gives instant confirmation that Syllecta is receiving events, deduping correctly, and forwarding payloads to your backend.

Navigation Tour

1. Dashboard – high-level cards for clients, API keys, billable events, and health checks. Super admins also see billing overview cards.
2. Tenants / Tenant Home – shows plan, billing status, usage counters, and API keys for the selected tenant.
3. Webhooks – provider configuration (Stripe, Shopify, Generic HMAC, etc.), plus tabs for Events, Simulations, Secrets, and Settings.
4. Audit Logs – admin/super-admin timeline of control-plane changes (settings updates, key changes, retries, simulation control) with actor and request context.
5. Profile / Settings – account-level actions such as password changes and system settings for admin users.

Managing Your Workspace

1. Use the tenant API Keys section to rotate credentials regularly; disable old keys once new ones are deployed.
2. In Webhooks, update callback URLs or secrets whenever a downstream service changes.
3. Use provider, status, and date filters in Webhooks → Events when debugging delivery issues.
4. Review Audit Logs after key rotations, retry actions, or settings changes.

Event Explorer Tips

• Use the Status filter to quickly find replayed or failed events.
• Click an event to view the normalized payload, headers, and delivery metadata (with sensitive values masked).
• Use Retry (if enabled) to requeue a failed event without touching the CLI.
• Switch to Simulations when you want to inspect a chargeback test flow separately from real webhook traffic.
• Use the dedicated Observability Dashboard guide when you need to interpret success rate, failed counts, DLQ, and the path into raw event triage.

Roles

• Tenant users – see only their own tenant, including usage counters, API keys, and webhook activity.
• Admins – manage tenants, webhook settings, tenant users, and audit logs.
• Super admins – full cross-tenant access plus admin user management and billing overview.

Checklist for New Customers

1. Confirm the team knows where to retrieve the tenant API key and how to use it as Authorization: Bearer <API_KEY>.
2. Send a sample REST + webhook request and point out how to trace it in Webhooks → Events.
3. Check the tenant usage counters after sample traffic.
4. Encourage bookmarking the dashboard to monitor current activity during rollout.

Keeping Backoffice documentation close to product teams reduces onboarding time and ensures everyone shares the same mental model for how Syllecta operates.